8.5. Student Services
Course Materials Production
Finance Office
Help Desk
Library Information Desk
Learning Centres
Learning Services Outreach
Learning Services Tutorial
Public Affairs and Communications

Course Materials Production

Shipping and Delivery

Course Materials Production is responsible for distributing learning resources to all Athabasca University students. As well, Course Materials Production sells a specific list of software and books listed on the Web site below. Course Materials Production also receives returned course materials. Refer to Section 5.10. Refunds and Returns.

Course Materials Production
Tim Byrne Centre
Athabasca University
4001 Highway 2 South
Athabasca, AB T9S 1A4
800.788.9041 (ext. 6366) Canada/US
780.675.6366 Other
Fax: 780.675.6384
Web site



Finance Office

Fee Payment Enquiries

800.788-9041 (ext. 6129) Canada/US
780.675.6129 Other

Student Account Enquiries

800.788.9041 (ext. 6499) Canada/US
780.675.6499 Other
Fax: 780.675.6411



Help Desk

Help Desk attendants assist students with the use of computing resources throughout their studies at Athabasca University. The University's standard computing platform is the IBM-compatible computer. Some courses support other hardware and software platforms and have more specific requirements. These are noted in the online course syllabus. Help Desk attendants offer limited assistance for other hardware and software platforms.

Open 8:30 a.m. to 8 p.m. MT,
Monday to Thursday 8:30 a.m. to 4:30 p.m. Friday
800.788-9041 (ext. 6405) Canada/US
780.675.6405 Other
Fax: 780.675.6333
Web site



Library Information Desk

Athabasca University Library has a wealth of information available on its Web site as well as a collection of online, print, and audiovisual resources.

Library resources are available to Athabasca University students, faculty, and staff for reference and research purposes in support of Athabasca University courses and programs. Requests for library resources or services are made to the Library Information Desk, available 24 hours a day by phone, e-mail, fax, or mail.

Responses to most requests are handled within 24 hours or by the next business day. Borrowed materials are normally mailed to your home address along with a return-mail card.

Active students who are registered in a course are entitled to


borrow library materials and search the Library's online catalogue (AUCAT)

access resources through the Library's Web site
expect to receive library instruction and research assistance

request interlibrary loan (ILL) services for journal articles

Supplementary Materials

University courses often require the use of material beyond the learning resources package. These supplementary materials are referenced in your learning resources package and may be requested from the Athabasca University Library or may be available through local libraries.

Digital Reading Room

The Digital Reading Room (DRR) provides access to selected online course and supplementary resources.

AU Library Gateway

A wide range of online resources may be accessed through the Library's Web site, including journal databases, electronic journals, electronic books, and selected Web sites. The Digital Reference Centre provides access to online dictionaries, encyclopedias, atlases, etc. The Help Centre offers assistance with topics such as referencing sources, using the Internet, and researching.

Videotapes/Audio Cassettes

Some Athabasca University courses include videotapes that are required viewing to complete the course. Other courses use videotapes to enrich the course content. Students who live outside of Canada should contact Athabasca University Library before they register in a course that has an audio/visual component.

Database Access

Athabasca University Library subscribes to a number of databases that can be accessed by Athabasca University students, faculty, and staff. A list of online resources is provided on the Library's Web site, under the heading “Journal Databases.”

Resources licensed for Athabasca University use will ask for identification and user verification. A dialog box will appear in which you must type your name and Athabasca University student number.

Using Other Libraries

Athabasca University Library is a partner in two reciprocal loan programs; the Alberta Library (TAL) and the Canadian University Reciprocal Borrowing Agreement (CURBA). Access the Athabasca University Library Web site for additional information about these agreements.

Requesting Learning Resources

Students may request learning resources and library assistance by contacting the Library Information Desk.

Open Monday to Friday,
8:30 a.m. to 5 p.m. MT
780.675.6254 in Athabasca
780.421.8700 in Edmonton (ext. 6254)
403.263.6465 in Calgary (ext. 6254)
800.788.9041 (ext. 6254) Canada/US
780.675.6254 Other
Fax: 780.675.6477
Email: library@athabascau.ca
Web site



Learning Centres

Athabasca University's Learning Centres, located in Edmonton and Calgary, are primary points of contact and sources of information for anyone interested in the academic programs and services offered. Students can consult a variety of reference and learning materials, look at brochures about academic programs, and view a variety of information and self-help publications developed for adult learners.

Effective May 1, 2005, the Edmonton Learning Centre is located at:

Peace Hills Trust Tower
10011 109 Street
12th Floor
Edmonton, Alberta
T5J 3S8

Open Monday to Friday 8:30 a.m. to 4:30 p.m. MT
Closed for most services on Saturday, Sunday and holiday Mondays; however, the computer lab and some special projects require the centre to be open some weekends. Call for details.

800.788.9041 or 780.421.8700
Fax: 780.497.3411
Online maps
Web site

Calgary Learning Centre

3rd floor
1040 - 7 Avenue S.W.
Calgary, AB T2P 3G9

Open Monday to Friday 8:30 a.m. to 4:30 p.m. MT.
Closed Saturday, Sunday and holiday Mondays

800.788.9041 or 403.263.6465
Fax: 403.298.2922
Online maps
Web site

Alberta Universities Writing Competence Test

The passing of this test fulfills the writing skills requirement of the Bachelor of Arts, Bachelor of General Studies, Bachelor of Nursing, Bachelor of Science, and Bachelor of Science (Post Diploma) degrees. Calgary-area students contact and write the test at the University of Calgary.

Application form



Learning Services Outreach

Learning Services Outreach is responsible for coordinating grouped study courses and Atahbasca University degree completion opportunities on site at partner institutions and organizations across Canada. The Collaborations Department is responsible for coordinating other collaborative initiatives with domestic and international partners.

Grouped-study Course Offerings List
Collaborating Institutions
800.788.9041 (ext. 3401) Canada/US
780.497.3401 Other
Web site





Learning Services Tutorial

Working with the Academic Centres, Learning Services Tutorial is responsible for the coordination of undergraduate courses, tutors, and students. Learning Services Tutorial staff assist students with questions or concerns about tutoring services regardless of how courses are offered.

Although Athabasca University is open 12 months of the year, tutors are entitled to vacation time, which normally occurs during the summer months. There may be some situations in which your tutor will not be available but this would be for 10 business days or less. When absences of longer than 10 business days are necessary, alternate arrangements will be made for you.

If you have questions concerning tutor availability or if you have misplaced your tutor letter, please contact the University as soon as possible.

800.788.9041 (ext. 6196) Canada/US
780.675.6196 Other
Web site



Public Affairs and Communications

Public Affairs and Communications directs a wide range of projects in student recruitment, marketing, institutional image, public and community relations, information services, media relations, alumni relations, and communications, including publications and electronic media.

800.788.9041 (ext. 6109) Canada/US
780.675.6109 Other
Web site

About Athabasca
Course Availability
Admissions &
   Academic Regulations

Fees, Financial
Student Services
Student Code of
   Conduct and Right
   to Appeal Regulations

Academic Awards

Undergraduate General
   Application Form

Undergraduate Course
    Registration Form

Other Registry Forms

Calendar Homepage
Important Dates
Contact Athabasca University
Athabasca University



 • Information effective Sept. 1, 2004 to Aug. 31, 2005.
 • Links: Web Unit, Privacy & Conditions. © Athabasca University.

next page...
go to Calendar Homepage go to University Homepage