5.10. Refunds and Returns

There are two types of refunds available to students who withdraw from an AU undergraduate course either before the course start date or no later than 30 days after the course start date providing they meet course withdrawal criteria.

To formally withdraw from a course, submit a Course Withdrawal Request Form included in the Forms Package of your learning resources, online, or by fax (780.675.6174) to the Office of the Registrar. An e-mailed withdrawal request will not be accepted (refer to Section 6.16. Course Withdrawal).

The date of withdrawal will be the postmark on the request, or, if the notice is hand-delivered or faxed, the University date stamp, or the date of the online submission.

To receive a refund, students must include their full name, address, and student identification number with any returned material. Students are required to pay the postage on any returned learning resources.

Refunds are processed 45 days after withdrawal from a course. Students will not receive refunds for learning resources returned to the University outside these time frames. Returned learning resources become the property of the University.

This refund policy does not apply to learning resources that are provided electronically or downloaded from the World Wide Web (for example, online courses where learning resources are downloaded).



Refund A: Learning Resources Undamaged.
Refer to 04-05 online Calendar for current fee schedule effective Sept. 1, 2004.)

If the learning resources package is completely unmarked, able to be issued to another student, and received by AU within 30 days of the processing of a refundable withdrawal request, students will receive a refund of tuition paid less the withdrawal processing fee (e.g., $541 - $75 = $466).

Return the Withdrawal Request Form and the learning resources package to

Athabasca University
Course Materials Production
Tim Byrne Centre
4001 Highway 2 South
Athabasca, AB T9S 1A4

Refund B: Learning Resources Damaged,
Marked, or Missing.

If the learning resources package has been damaged, marked, or some materials are missing, the student will have both the withdrawal processing fee and the learning resources fee deducted from his or her course tuition (e.g., $541 - $75 - $150 = $316). The learning resources will remain the student's property and should not be returned.

Return the Withdrawal Request Form to

Athabasca University
Office of the Registrar
1 University Drive
Athabasca, AB, T9S 3A3

Late Withdrawals

There are no refunds for students who withdraw more than 30 days after the course start date. If the learning resources are returned to AU after the 30 days by students withdrawing from a course and hoping to obtain a refund, the learning resources will be retained by AU, and a refund will not be issued.

Money paid by a student or sponsor cannot be held indefinitely by AU. Credit balances on a student's account, except for students who receive financial assistance from the Alberta Student Finance Board (or another provincial program), will be refunded to the student or credited to the sponsor.


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